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FREQUENTLY ASKED QUESTIONS

Can I place an order over the phone?

No, orders must be placed through our website or can be purchased on Amazon. 

What is your refund policy?

If you are not 100% satisfied with our products, complete our contact us form. Include your reason for dissatisfaction and your order number if purchased from sapadilla.com. We offer a credit equal to your purchase price or a digital or physical merchandize voucher.

My bottle arrived spilled in the box.

Complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.

My package says it is delivered and I don't have it.

Complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.

Where are Sapadilla products made?

All of our products are made in the USA.

Directions - Dish Soap

Just add to warm water and enjoy the sweet smell of our soap.

Directions - Countertop Cleanser

Safe for use on non-porous surfaces, such as sealed synthetic or natural stone, laminate, tile, linoleum, finished wood, kitchen appliances, bathroom fixtures, etc. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first. To determine if a surface is sealed, put a drop of water on it. If the water beads, it’s sealed.

Directions - All Purpose Cleaner

Safe for use on non-porous surfaces such as finished wood, sealed synthetic or natural stone, laminate, linoleum, tile, kitchen appliances, bathroom fixtures, etc.. For light jobs (like floors), dilute 1-2 tablespoons in 1 gallon of water. For heavy duty jobs, use 2-4 tablespoons in 1 gallon of water. Use full-strength on stubborn spots. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first.

Directions - Laundry Liquid

For the 32 oz. Bottle: MEDIUM LOAD: 1/2 cap for HE - LARGE LOAD: 3/4 cap for HE - Add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.

For the 5 Gallon Bulk: MEDIUM LOAD: 25ml/0.85fl-oz for HE - LARGE LOAD: 37.5ml/1.27fl-oz for HE - Add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover. (Pump Dispenser - Volume dispensed per stroke: 100ml)

How can I distribute/sell your products?

Please contact sales@sapadilla.com.

No Synthetic Fragrance

No Fake Fragrance; we use natural essential oil blends.

Freeze/Thaw

These product will not suffer any degradation from a freeze/thaw cycle, allow to return to room temperature before using.

Kind to Skin

All tested and safe for skin.

Non-toxic

Non-toxic to the environment.

Are your bottles recyclable?

Removal - Skin

Sample products?

Not at this time.

Shelf Life or Expiration?

3 Years

How should I store my Sapadilla cleaning product?

All our products should be stored at room temperature.

Where to buy Canada

Visit our partner www.well.ca for the most optimal pricing and shipping costs for Canada locations. Or you can visit www.grandandtoy.com

Where to buy USA

Visit sapadilla.com to buy direct online or find a store near you via our store locator.

Animal Ingestion

Please consult veterinarian.

Animal Testing

We do not conduct or commission animal testing on our ingredients or finished products.

Animal Use/Pets

Has not been tested on pets, consult a veterinarian.

Animal-Derived Ingredients

None.

PETA/Leaping Bunny Certification

We are aware of a number of certification program surrounding animal testing and animal cruelty. As a brand, we do not condone the use of animals to indicate product and/or ingredient safety. At this time, we have not pursued certification although we are supportive of all bodies which, like ourselves, seek to see an end to animal testing worldwide.

What surfaces are your products safe to use on?

Both the Countertop Cleanser and All Purpose Cleaner can be safely used on the following surfaces: Wood (Sealed), Granite (Sealed), Steel (Painted), Stainless Steel, Nickel Plated Steel, Chrome Plated Steel, Vinyl, Tile, Porcelain, Laminate, Linoleum, Brass. Our products should not be used on: Slate, Marble.

What browsers do you currently support?

Our website is supported by the following browsers: Chrome21+, Firefox 28+, Safari 6.1+, Opera 12.1+ and Edge 12+.

SAPADILLA NATION

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  • All Purpose Cleaner on Wood
  • Sapadilla Product Bottles
  • Dish Soap
  • Hand Soap
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