FREQUENTLY ASKED QUESTIONS
Can I place an order over the phone?
What is your refund policy?
If you are not 100% satisfied with our products, complete our contact us form. Include your reason for dissatisfaction, as well as your order number if purchased from sapadilla.com. We offer a credit equal to your purchase price or a digital or physical merchandise voucher.
My bottle arrived spilled in the box. Can I get a replacement?
We’re so sorry to hear that! To get a replacement for your damaged order, complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.
My package says the item was shipped and delivered, but I didn’t get it. Can I get a replacement?
We’re sorry you didn’t get your products! Please send us an email via our contact us form with your order number and we will follow up with you.
Where are Sapadilla products made?
All of our products are made in the USA.
How do I use Sapadilla Dish Soap?
Just add to warm water and enjoy the sweet smell of Sweet Lavender + Lime, Rosemary + Peppermint, or Grapefruit + Bergamot dish soap.
How do I use Sapadilla Countertop Cleanser?
Spray, wipe, and breathe easy. Sapadilla Countertop Cleanser is safe for use on non-porous surfaces, such as sealed synthetic or natural stone, laminate, tile, linoleum, finished wood, kitchen appliances, bathroom fixtures, etc.
If you are unsure about a surface or if it’s a natural stone, spray a small amount of Sapadilla Countertop Cleanser in an inconspicuous area first to test if it’s suitable for spraying. To determine if a surface is sealed, put a drop of water on it. If the water beads, the surface is sealed.
How do I use Sapadilla All Purpose Cleaner?
For light jobs (like floors), dilute 1-2 tablespoons in 1 gallon of water.
For heavy-duty jobs, use 2-4 tablespoons in 1 gallon of water.
But for tough spots, these will need a little more tough love. Use Sapadilla All Purpose Cleaner at full-strength to remove stubborn spots. Be sure to test first in an inconspicuous area before applying undiluted.
It’s safe for use on non-porous surfaces such as finished wood, sealed synthetic or natural stone, laminate, linoleum, tile, kitchen appliances, bathroom fixtures, etc. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first before applying.
How do I use Sapadilla Laundry Liquid?
Hooray, it’s Laundry Day! Our nice little, biodegradable and earth-friendly liquid packs in all sorts of goodness and leaves out the harsh chemicals. Here’s how to use our laundry liquids:
For the 32 oz. Bottle:
MEDIUM LOAD: Use 1/2 cap for high efficiency (HE).
LARGE LOAD: Use 3/4 cap for high efficiency (HE). You can add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.
For the 5 Gallon Bulk:
MEDIUM LOAD: 25ml/0.85fl-oz for high efficiency (HE).
LARGE LOAD: 37.5ml/1.27fl-oz for high efficiency (HE). Add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.
(Pump Dispenser - Volume dispensed per stroke: 100ml)
How can I distribute or sell your products?
We’d be happy to welcome you to the Sapadilla family. For resale and distribution opportunities, please contact firstname.lastname@example.org.
Do Sapadilla products contain Synthetic Fragrance?
No fake or artificial fragrances here. Just 100% pure and natural essential oil blends that will make you fall in love at first sniff!
Can Sapadilla products freeze/thaw?
Our products will not suffer any degradation from a freeze/thaw cycle; allow the product to return to room temperature before using it.
Does Sapadilla conduct skin testing on all their products?
Our products are all clinically tested and safe for skin.
Is Sapadilla non-toxic to the environment?
Sapadilla is non-toxic to the environment and biodegradable.
Are your bottles recyclable?
Our bottles, with the exception of our Laundry Liquid bottle, are made of PET which is accepted by most recycling programs. You can check with your local recycling provider to confirm if they accept PET.
Our Laundry Liquid bottles are made of HDPE which is accepted by most recycling programs. Best to check with your local recycling provider to confirm if they accept HDPE.
Do you offer sample products?
Unfortunately, not at this time. But be sure to check our social media accounts regularly for any giveaways and product coupons.
What’s the average shelf life or expiration dates of your products?
Sapadilla products are viable for 3 years after their manufacturing date.
How should I store my Sapadilla cleaning product?
All our products should be stored at room temperature and away from children’s reach.
Where can I buy Sapadilla products in Canada?
Where can I buy Sapadilla in the USA?
Visit sapadilla.com to buy directly online or find a store near you via our store locator.
What do I do if my pet accidentally ingested your product?
Please consult a veterinarian immediately.
Does Sapadilla conduct testing on animals?
We do not condone, conduct, or commission animal testing on our ingredients or finished products. We’re committed to making products that are plant-based, biodegradable, and earth-friendly.
Can I use Sapadilla on my pet?
Sapadilla products have not been tested on animals and we don’t recommend it either. Please consult a veterinarian if your pet has been exposed to any of our products.
Does Sapadilla contain animal-derived ingredients?
We do not use animal-derived ingredients.
Does Sapadilla have a PETA/Leaping Bunny Certification?
We are aware of a number of certification programs surrounding animal testing and animal cruelty. As a brand, we do not condone the use of animals to indicate product and/or ingredient safety. At this time, we have not pursued certification although we are supportive of all bodies which, like ourselves, seek to see an end to animal testing worldwide.
What surfaces are your products safe to use on?
Sapadilla works on a number of different surfaces. Both the Countertop Cleanser and All Purpose Cleaner can be safely used on the following surfaces:
- Wood (Sealed)
- Stainless Steel
- Granite (Sealed)
- Nickel-Plated Steel
- Steel (Painted)
- Chrome-Plated Steel
Our products should not be used on Slate or Marble.
If you are unsure about the surface, test in an inconspicuous area first.
What browsers do you currently support?
Our website is supported by the following browsers: Chrome21+, Firefox 28+, Safari 6.1+, Opera 12.1+ and Edge 12+.
How is this the All Purpose Cleaner different from the Countertop Cleanser? Can I just use the All Purpose Cleaner for my countertops?
Our All Purpose Cleaner and Countertop Cleanser are two different products with different uses. Our All Purpose Cleaner is thicker than the Countertop Cleanser, making it difficult to spray through a spray bottle. Our All Purpose Cleaner is concentrated and must be added to water to be diluted before use. For further assistance, please contact our Consumer Support Team at 833-434-1019 or through our website at www.sapadilla.com/contact-us.
Where can I find the full list of ingredients for each product?
You can find the full list of ingredients for our products on the bottle, or you can visit the product pages and look under "Our Ingredients" for the full list.
Do any Sapadilla products disinfect?
Currently, we do not make any disinfecting or sanitizing products but things could change! However, our Countertop Cleanser is great for quick clean-ups all around your home and our All Purpose Cleaner works wonders on floors, walls, bathrooms, kitchens & more! Our Hand Soaps are delightfully cleansing and lightly moisturizing and will rinse germs off. For all of our products, please check out the package directions for cleaning tips and instructions. Our Sapadilla cleaning products can be used to clean surfaces if they are dirty, which should be done prior to disinfection. As stated by the Center for Disease Control (CDC), the following should be effective for disinfecting surfaces: diluted household bleach solution, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants. Please see the CDC to obtain cleaning guidelines, proper hand washing techniques, and disinfecting solutions.