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FREQUENTLY ASKED QUESTIONS

Can I place an order over the phone?
No, orders must be placed through our website.
What is your refund policy?
If you are not 100% satisfied with our products, complete our contact us form (link here). Include your reason for dissatisfaction and your order number if purchased from sapadilla.com. We offer a credit equal to your purchase price or a digital or physical merchandize voucher.
My bottle arrived spilled in the box.
Complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.
My package says it is delivered and I don't have it.
Complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.
Where are Sapadilla products made?
All of our products are made in the USA.
Directions - Dish Soap
Just add to warm water and enjoy the sweet smell of our soap.
Directions - Countertop Cleanser
Safe for use on non-porous surfaces, such as sealed synthetic or natural stone, laminate, tile, linoleum, finished wood, kitchen appliances, bathroom fixtures, etc. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first. To determine if a surface is sealed, put a drop of water on it. If the water beads, it’s sealed.
Directions - All Purpose Cleaner
Safe for use on non-porous surfaces such as finished wood, sealed synthetic or natural stone, laminate, linoleum, tile, kitchen appliances, bathroom fixtures, etc.. For light jobs (like floors), dilute 1-2 tablespoons in 1 gallon of water. For heavy duty jobs, use 2-4 tablespoons in 1 gallon of water. Use full-strength on stubborn spots. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first.
Directions - Laundry Liquid
MEDIUM LOAD: 1/2 cap for HE - LARGE LOAD: 3/4 cap for HE - Add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.
How can I distribute/sell your products?
Please contact sales@sapadilla.com.
No Synthetic Fragrance
No Fake Fragrance; we use natural essential oil blends.
Freeze/Thaw
These product will not suffer any degradation from a freeze/thaw cycle, allow to return to room temperature before using.
Kind to Skin
All tested and safe for skin.
Non-toxic
Non-toxic to the environment.
Are your bottles recyclable?
Our Bottles are made of PET which is accepted by most recycling programs. Check with your local recycling provider to confirm if they accept PET.
Removal - Skin
Wash/Rinse hands with water thoroughly.
Sample products?
Not at this time.
Shelf Life or Expiration?
3 Years
How should I store my Sapadilla cleaning product?
All our products should be stored at room temperature.
Where to buy Canada
Visit our partner www.well.ca for the most optimal pricing and shipping costs for Canada locations.
Where to buy USA
Visit sapadilla.com to buy direct online or find a store near you via our store locator.
Animal Ingestion
Please consult veterinarian.
Animal Testing
We do not conduct or commission animal testing on our ingredients or finished products.
Animal Use/Pets
Has not been tested on pets, consult a veterinarian.
Animal-Derived Ingredients
None.
PETA/Leaping Bunny Certification
We are aware of a number of certification program surrounding animal testing and animal cruelty. As a brand, we do not condone the use of animals to indicate product and/or ingredient safety. At this time, we have not pursued certification although we are supportive of all bodies which, like ourselves, seek to see an end to animal testing worldwide.
What surfaces are your products safe to use on?
Both the Countertop Cleanser and All Purpose Cleaner can be safely used on the following surfaces: Wood (Sealed), Slate, Marble, Granite (Sealed), Steel (Painted), Stainless Steel, Nickel Plated Steel, Chrome Plated Steel, Vinyl, Tile, Porcelain, Laminate, Linoleum, Brass. Our products should not be used on: Slate, Marble.
What browsers do you currently support?
Our website is supported by the following browsers: Chrome21+, Firefox 28+, Safari 6.1+, Opera 12.1+ and Edge 12+.

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