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FREQUENTLY ASKED QUESTIONS

Can I place an order over the phone?

We only accept orders placed through our website or through our official Amazon store.

What is your refund policy?

If you are not 100% satisfied with our products, complete our contact us form. Include your reason for dissatisfaction, as well as your order number if purchased from sapadilla.com. We offer a credit equal to your purchase price or a digital or physical merchandise voucher.

My bottle arrived spilled in the box. Can I get a replacement?

We’re so sorry to hear that! To get a replacement for your damaged order, complete our contact us form. Include your reason for dissatisfaction and your order number. We will gladly ship a replacement to you for your purchases from sapadilla.com.

My package says the item was shipped and delivered, but I didn’t get it. Can I get a replacement?

We’re sorry you didn’t get your products! We will gladly ship a replacement to you for your purchases from sapadilla.com. Just complete our contact us form, and include your reason for dissatisfaction and your order number. We will inform you when your replacement shipment is on its way.

Where are Sapadilla products made?

All of our products are made in the USA.

How do I use Sapadilla Dish Soap?

Just add to warm water and enjoy the sweet smell of Sweet Lavender + Lime, Rosemary + Peppermint, or Grapefruit + Bergamot dish soap.

How do I use Sapadilla Countertop Cleanser?

Spray, wipe, and breathe easy. Sapadilla Countertop Cleanser is safe for use on non-porous surfaces, such as sealed synthetic or natural stone, laminate, tile, linoleum, finished wood, kitchen appliances, bathroom fixtures, etc.

If you are unsure about a surface or if it’s a natural stone, spray a small amount of Sapadilla Countertop Cleanser in an inconspicuous area first to test if it’s suitable for spraying. To determine if a surface is sealed, put a drop of water on it. If the water beads, the surface is sealed.

How do I use Sapadilla All Purpose Cleaner?

For light jobs (like floors), dilute 1-2 tablespoons in 1 gallon of water.

For heavy-duty jobs, use 2-4 tablespoons in 1 gallon of water.

But for tough spots and stains, these will need a little more tough love. Use Sapadilla All Purpose Cleaner at full-strength to remove stubborn spots. Be sure to test first in an inconspicuous area before applying undiluted.

It’s safe for use on non-porous surfaces such as finished wood, sealed synthetic or natural stone, laminate, linoleum, tile, kitchen appliances, bathroom fixtures, etc. For natural stone or if you’re unsure about a surface, test in an inconspicuous area first before applying.

How do I use Sapadilla Laundry Liquid?

Hooray, it’s Laundry Day! Our nice little, biodegradable and earth-friendly liquid packs in all sorts of goodness and leaves out the harsh chemicals. Here’s how to use our laundry liquids:

For the 32 oz. Bottle:

MEDIUM LOAD: Use 1/2 cap for high efficiency (HE). 

LARGE LOAD: Use 3/4 cap for high efficiency (HE). You can add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.

For the 5 Gallon Bulk:

MEDIUM LOAD: 25ml/0.85fl-oz for high efficiency (HE).

LARGE LOAD: 37.5ml/1.27fl-oz for high efficiency (HE). Add a little more for standard machines. For Best Results: Pre-treat spills and spots with a stain remover.

(Pump Dispenser - Volume dispensed per stroke: 100ml)

How can I distribute or sell your products?

We’d be happy to welcome you to the Sapadilla family. For resale and distribution opportunities, please contact sales@sapadilla.com.

Do Sapadilla products contain Synthetic Fragrance?

No fake or artificial fragrances here. Just 100% pure and natural essential oil blends that will make you fall in love at first sniff!

Can Sapadilla products freeze/thaw?

Our products will not suffer any degradation from a freeze/thaw cycle; allow the product to return to room temperature before using it.

Does Sapadilla conduct skin testing on all their products?

All our products are tested and are safe for all types of skin.

Is Sapadilla non-toxic to the environment?

Sapadilla is non-toxic to the environment and biodegradable. Our products are good for you, your home, and the earth.

Are your bottles recyclable?

Our bottles, with the exception of our Laundry Liquid bottle, are made of PET which is accepted by most recycling programs. You can check with your local recycling provider to confirm if they accept PET.

Our Laundry Liquid bottles are made of HDPE which is accepted by most recycling programs. Best to check with your local recycling provider to confirm if they accept HDPE.

Do you offer sample products?

Unfortunately, not at this time. But be sure to check our social media accounts regularly for any giveaways and product coupons.

What’s the average shelf life or expiration dates of your products?

Most Sapadilla products are viable for 3 years after their manufacturing date.

How should I store my Sapadilla cleaning product?

All our products should be stored at room temperature and away from children’s reach.

Where can I buy Sapadilla products in Canada?

Good news! Sapadilla is available in the Great White North. Visit our Canadian partner at http://www.well.ca for the most optimal pricing and shipping costs for Canadian locations. To find a retailer near you, visit our store locator.

Where can I buy Sapadilla in the USA?

Visit sapadilla.com to buy directly online or find a store near you via our store locator.

What do I do if my pet accidentally ingested your product?

Please consult a veterinarian immediately.

Does Sapadilla conduct testing on animals?

We do not condone, conduct, or commission animal testing on our ingredients or finished products. We’re committed to making products that are plant-based, biodegradable, and earth-friendly.

Can I use Sapadilla on my pet?

Sapadilla products have not been tested on animals and we don’t recommend it either. Please consult a veterinarian if your pet has been exposed to any of our products.

Does Sapadilla contain animal-derived ingredients?

Sapadilla products contain plant-based ingredients. We do not use animal-derived ingredients.

Does Sapadilla have a PETA/Leaping Bunny Certification?

We are aware of a number of certification programs surrounding animal testing and animal cruelty. As a brand, we do not condone the use of animals to indicate product and/or ingredient safety. At this time, we have not pursued certification although we are supportive of all bodies which, like ourselves, seek to see an end to animal testing worldwide.

What surfaces are your products safe to use on?

Sapadilla works on a number of different surfaces. Both the Countertop Cleanser and All Purpose Cleaner can be safely used on the following surfaces:

- Wood (Sealed)

- Stainless Steel

- Vinyl

- Laminate

- Granite (Sealed)

- Nickel-Plated Steel

- Tile

- Linoleum

- Steel (Painted)

- Chrome-Plated Steel

- Porcelain

- Brass

Our products should not be used on Slate or Marble.

If you are unsure about the surface, test in an inconspicuous area first.

What browsers do you currently support?

Our website is supported by the following browsers: Chrome21+, Firefox 28+, Safari 6.1+, Opera 12.1+ and Edge 12+.

How is this the All Purpose Cleaner different from the Countertop Cleanser? Can I just use the All Purpose Cleaner for my countertops?

Our All Purpose Cleaner and Countertop Cleanser are two different products with different uses. Our All Purpose Cleaner is thicker than the Countertop Cleanser, making it difficult to spray through a spray bottle. Our All Purpose Cleaner is concentrated and must be added to water to be diluted before use. For further assistance, please contact our Consumer Support Team at 833-434-1019 or through our website at www.sapadilla.com/contact-us.

Where can I find the full list of ingredients for each product?

You can find the full list of ingredients for our products on the bottle, or you can visit the product pages and look under "Our Ingredients" for the full list.

Does Sapadilla Hand Soap Disinfect?

Sapadilla products are not specifically designed with antibacterial or disinfectant ingredients. A traditional cleaner is designed to lift dirt off a surface. While many germs will be physically removed during this process (and ending your cleaning here is certainly adequate for much of the home), the cleaner won’t get everything. A disinfectant, on the other hand, is designed to kill bacteria, germs, etc. due to the special ingredients it contains. It is not designed to lift dirt off a surface or make it shiny like a typical cleaner would. Household cleaning products intended to kill germs on inanimate surfaces are typically said on their labels to disinfect, kill bacteria or sanitize. Depending on their active ingredient(s) and specific formulation, these products may kill a wide variety of microorganisms that can live on household surfaces.

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