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Refund Policy

Satisfaction Guaranteed

If you are not 100% satisfied with our products, complete our contact us form. Include your reason for dissatisfaction and your order number if purchased from We offer a credit equal to your purchase price or a merchandise voucher.

We accept return and refund requests up to 30 days after the product ships and up to 45 days for anything purchased in December.


We ship promptly and cannot guarantee order cancellations. Please contact us by phone to check your order status: Sapadilla Consumer Affairs, 1-833-434-1019, Monday - Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 12:00 pm Eastern Time.